Buy N Go Pickup and Delivery Services LLC ("Buy N Go Pickup," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and other services (collectively, the "Platform"). By accessing or using the Platform, you agree to the practices described in this Privacy Policy.​

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1. Information We Collect

1.1  We may collect the following types of information from you:​

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2. Personal Information:

2.1 Name, email address, phone number, billing address, shipping address, and payment information.​​

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3. Account Information:

3.1 Username, password, account settings, and any verification documents you provide.​​

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4. Service Usage Information:

4.1 Details about your delivery requests, items transported, interactions with Drivers, and transaction history.​​

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5. Device and Log Information:

5.1 IP address, browser type, operating system, device identifiers, location data, and usage analytics.​​

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6.Cookies and Similar Technologies:

6.1 We may use cookies, web beacons, and other tracking technologies to enhance user experience, understand usage patterns, and improve our Platform.​​

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7. How We Use Your Information

7.1 Your information may be used for purposes including, but not limited to:

7.1.1 Providing and facilitating our delivery services.

7.1.2 Verifying your identity and payment information.

7.1.3 Communicating with you regarding your account, transactions, or service updates.

7.1.4 Improving and personalizing the Platform and our services.

7.1.5 Detecting, preventing, and addressing fraud, security breaches, or prohibited activities.

7.1.6 Complying with legal obligations or enforcing our Terms & Conditions.​​

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8. Sharing of Information:

8.1 We may share your information with the following parties:​

8.2 Drivers and Service Providers:

8.2.1 To fulfill your delivery requests.​

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8.3 Third-Party Service Providers:

8.3.1 For payment processing, analytics, marketing, and Platform maintenance.​

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8.4 Legal and Regulatory Authorities:

8.4.1 When required by law, legal process, or governmental request.​​

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9. Business Transfers: 

9.1 In connection with any merger, acquisition, or sale of assets.​​

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10. Your Privacy Choices

10.1 Account Information: You may access, update, or delete your account information by logging into your account or contacting us.​

​10.2 Marketing Communications: You may opt out of promotional emails or messages by following the unsubscribe instructions provided in such communications.

10.3 Location Data: You may disable location tracking on your device, though certain features of the Platform may not function properly without it.

10.4 Data Retention: We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Documentation related to privacy policies, procedures, authorizations, and complaints is maintained for at least six years, in compliance with applicable laws and standards.

10.5 Data Security: We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10.6 Children’s Privacy: The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete it promptly.

10.7 International Users: If you access the Platform from outside the United States, your information may be transferred to and maintained on servers located in the U.S., and by using the Platform, you consent to such transfers in accordance with this Privacy Policy.

10.8 Changes to This Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting to the Platform. Your continued use of the Platform after such updates constitutes your acceptance of the revised Privacy Policy.​​

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Contact Us:

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us at: info@buyngopickupanddelivery.net